All mail and packages are received, stored and processed at the address you choose when you sign up. You must, of course, inform your senders of your new address and/or file a Temporary Change of Address form with your local post office. Most locations are professional retail pack and ship stores or business coworking centers in professional office buildings. All our locations are approved by the USPS as a Commercial Mail Receiving Agency (CMRA).

Yes. For the best service, we recommend that you log in to the app to schedule a pickup. You may pick up mail at your address location during business hours. Some locations charge a small fee for pick up.

Your Mail Center will begin to accept your mail or packages upon receiving and approving your completed USPS required documentation. Prior to this time your mail and packages are subject to be returned to sender in accordance with USPS guidelines.

Both plans currently provide the same services at the same cost. You may add a business name to either plan. We are looking to add new business service options to the Virtual Business Address plans in the future.

Yes, we have had thousands of customers who have used our service to register their businesses or for their DMV needs. However, in Oregon, Missouri, Washington State, and California, we suggest that you check with government agencies to determine what you can or cannot do with your virtual address.

Yes, you can add your family to your account. A family member may be included, along with two ID’s, when you file your USPS Form 1583. To add a member later, you will need send in another notarized Form 1583 and a copy of two forms of ID. Once this is done, we will be able to add your member’s name to your account. You may have up to five names on a personal account.

No. The USPS only allows one business name per mailbox account.